Refund policy

At Luxour, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or exchange within the eligible timeframe.

Return and Exchange Policy

  • Premium category products: Returns and exchanges accepted within 5 days of delivery.

  • Luxury category products: Returns and exchanges accepted within 3 days of delivery.

  • Discounted or sale items: Not eligible for return or exchange.

  • Items must be new, unworn, unwashed, undamaged, and with all original packaging and tags intact.

How to Initiate a Return

  1. Log in to your Luxour account and go to the “My Orders” section.

  2. Select the order item you wish to return, specify the reason, and submit your request.

  3. If approved, a pickup will be arranged within 3–4 working days.

  4. Once the product reaches us, we conduct a quality check. If it passes, your refund will be processed.

  5. Refunds are credited to the original payment method. For COD orders, refunds can be transferred to the Luxour Wallet or your bank account (bank details required).

  6. Return Fee: A ₹149 pickup charge applies for all returns and exchanges.